Delta is celebrating 100 years in the sky in 2025. The global carrier, which began operations in 1925, has evolved into one of the leading businesses in aviation and philanthropy.

On November 7th, a chance meeting with the head of local sales and marketing, Mary Gbolaniyi, led to what became the most intriguing 48 hours—a trip that reintroduced me to the world of Delta.

I have flown with Delta across the world for at least seven years. As an international culture journalist, my job has taken me to some of the most fascinating global events—from the Oscars in LA to the Met Gala in New York. Delta has always been my airline of choice. But why Delta?

Each airline celebrates its uniqueness in different ways, and for Delta, the ethos has always been this: luxury is accessible. I recall flying economy and finding empty seats at the back of the plane, settling into the comfort of my seat while the meal service rolled in. While the Delta One experience is undoubtedly unique, what stands out is the consistency of premium service across all cabin classes—whether it's the Main Cabin, Comfort+, Premium Economy, or my personal favorite, Delta One.

Flying into Atlanta on the Delta One service, I noticed how the food menu reflects the attention to detail that has kept the company relevant for 100 years. The Lagos–Atlanta route, one of Delta’s most popular, showcases a deep appreciation for culture. The meals served on this route, from Nigeria’s famed firewood jollof rice to white rice and fish stew, evoke a sense of home. Delta has become more than an airline; it is an extension of home, a gateway to the rest of the world.

For an even more personalized experience, passengers are encouraged to download the Delta app and pre-order from a variety of meals, including options for Nigerian soups, stews, and vegetables.

When the world was hit by COVID-19, thousands of lives were lost, and millions of businesses failed. Delta struggled too. Watching the documentary The Steepest Flight through Delta’s in-flight entertainment portal reminded me of the saying, “Nothing is too big to fail.” It was hard choices and the unwavering dedication of Delta’s people that kept the airline alive.

Many employees voluntarily stopped working, and hangars and tech ops were converted into call centers to assist millions of stranded passengers. Delta’s planes were even repurposed to serve as courier services, delivering essential supplies. One particularly touching story is that of a Delta staff member who spent all her time sewing Delta-branded masks for those who had to work. It was the loudest way to say, “We are with you,” without uttering a word.

This is the spirit of Delta—the same spirit that inspired its staff to buy an airplane for the company.

As we landed, I reflected on the people of Delta and how their culture of togetherness is felt across the entire organization. Is it training? Is it taught, or is it natural?

At Delta’s headquarters in Atlanta, Georgia, I found my answer. It’s the same reason why people choose Delta. After 100 years, when you constantly find ways to give, you will always receive. The people of Delta are some of the warmest individuals I have encountered. Service leadership is at their core.

And that is why—that is why Delta.

By Kachi Offiah
Culture Journalist